Privacy Policy

Deep Cleaning Lewisham Privacy Policy

This Privacy Policy explains how Deep Cleaning Lewisham collects, uses, stores, and protects personal data of all customers and prospective customers in the Lewisham area. It also explains the rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our cleaning services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Who this Privacy Policy applies to

This Privacy Policy applies to all Deep Cleaning Lewisham customers, potential customers, and website visitors located in the Lewisham area who interact with us, request quotes, make bookings, or otherwise provide personal information in connection with our deep cleaning and related services.

Types of personal data we collect

We only collect personal data that is necessary for providing and managing our services. The types of data we may collect include:

Identification and contact details, such as first and last name, residential or business address in the Lewisham area, and preferred contact details.

Booking and service information, such as property type and size, areas to be cleaned, access instructions, preferred dates and times, and any special requests or notes you provide about the property.

Payment and transaction information, such as records of payments made, payment method used, and invoices or receipts. Card or bank details are processed securely by our payment service providers and are not stored by us where this is not necessary.

Communication records, such as emails, contact form submissions, and notes from phone conversations relating to quotes, bookings, feedback, or complaints.

Technical and usage data, such as basic information about how you use our website, including pages viewed and time spent on the site, collected through cookies or similar technologies where applicable and lawful.

How we collect personal data

We collect personal data in the following ways:

Directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback.

When you complete online forms on our website to request information or services.

From payment transactions when you pay for our services.

Automatically when you use our website, through cookies and similar technologies, subject to your preferences and applicable law.

Lawful bases for processing your data

We only process personal data where we have a valid lawful basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases:

Contract. We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes arranging and providing deep cleaning services, managing bookings, and communicating with you about your service.

Legal obligation. We may process personal data to comply with legal and regulatory requirements, such as record keeping, tax, and accounting obligations.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. This includes managing our business operations, improving our services, handling customer queries, and protecting our staff, customers, and property.

Consent. In limited cases, we may rely on your consent, for example for certain types of marketing or for optional cookies on our website where required by law. When we rely on consent, you can withdraw it at any time.

How we use your personal data

We may use your personal data for the following purposes:

To provide and manage our deep cleaning and related services, including arranging visits, accessing properties, and carrying out the work requested.

To respond to your enquiries, provide quotations, and manage your bookings.

To process payments, issue invoices, and keep financial and service records.

To communicate with you about changes to your booking, service updates, or important information about our services.

To improve our services, customer experience, and business operations, for example by analysing feedback or service history.

To handle complaints, disputes, or legal claims and to protect our legal rights.

To send you service-related or carefully selected marketing communications where permitted by law and in line with your communication preferences.

Data sharing and processors

We do not sell your personal data. We may share your personal data with carefully selected third parties, known as processors or service providers, who help us operate our business and deliver services. These may include:

Payment processing providers who handle card or electronic payments securely on our behalf.

IT, hosting, and cloud service providers who support our website, booking systems, and data storage.

Communication service providers who enable us to send service messages or confirmations.

Professional advisers such as accountants or legal advisers, where necessary for our lawful business purposes.

These processors are only allowed to process your personal data in accordance with our instructions and for the purposes we specify. They must also protect your data and keep it confidential.

We may also share personal data where required by law or where necessary to protect our rights, property, safety, or those of our customers, staff, or others.

International transfers

Some of our service providers may be located outside the United Kingdom or may store data on servers located in other countries. Where personal data is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with data protection law, such as using standard contractual clauses or relying on adequacy regulations where applicable.

Data retention and storage

We keep personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to meet any legal, accounting, or reporting requirements.

In general, we retain customer records and service history for a period that allows us to manage repeat bookings, respond to queries, and meet legal obligations. Financial records are typically retained for the period required under tax and accounting laws.

When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to an identifiable person.

How we protect your personal data

We take appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, misuse, or alteration. These measures may include secure storage systems, access controls, staff training, and regular review of our data handling practices.

While we work to protect your personal data, no system can be completely secure. You can also help protect your data by limiting the information you share and contacting us promptly if you believe any of your information may have been compromised.

Your data protection rights

Under data protection law, you have certain rights in relation to your personal data. Depending on the circumstances and subject to some legal exceptions, these rights may include:

The right of access. You can request a copy of the personal data we hold about you and information about how we process it.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data.

The right to erasure. In certain situations, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

The right to restrict processing. You can ask us to limit the way we use your personal data in certain circumstances.

The right to data portability. You can ask us to provide your personal data in a structured, commonly used, and machine readable format, and to transfer it to another controller where technically feasible and lawful.

The right to object. You can object to certain types of processing, including direct marketing, at any time.

Rights relating to automated decision making. You have rights in relation to decisions made solely by automated means where they have legal or similarly significant effects on you. Deep Cleaning Lewisham does not typically use automated decision making for customers in the Lewisham area.

Exercising your rights

If you wish to exercise any of your rights or have questions about how your personal data is handled, you can contact us using the contact details provided on our website or through the usual channels you use to communicate with us. We may need to verify your identity before responding to certain requests to help protect your personal data.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we handle your personal data. We would, however, appreciate the chance to address your concerns directly first.

Children's data

Our services are intended for adults responsible for managing residential or commercial properties in the Lewisham area. We do not knowingly collect personal data relating to children. If you believe that a child has provided personal data to us, please contact us so that we can delete it where appropriate.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be made available on our website and will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data at Deep Cleaning Lewisham.